Myriad Supply Home

Returns & Exchanges

Returns & Exchanges

We want to ensure the utmost satisfaction and peace of mind when purchasing your networking equipment from Myriad Supply.  We understand how frustrating it can be to return or exchange something, therefore we have made a concentrated effort on streamlining this process to be as hassle-free and easy as possible.  

If you need to return something, go to www.myriadsupply.com/rma or the Return an Item section of your account where you can search your order by part number, serial number, order number or customized order label.  Once you've located your order, choose the product you wish to return, select the serial number of the product (if applicable), jot down what the problem is (*including all troubleshooting steps already taken*), hit "Submit" and someone from our Client Support team will reach out with further instructions.

We value your continued business and will employ all resources to rectifying your issue.  

Please note: Some hardware replacement must go through the original manufacturer, and ALL EQUIPMENT THAT IS NOT 3RD PARTY IS SUBJECT TO THE MANUFACTURER'S WARRANTY AND RETURN TERMS. The manufacturer's warranty and return terms supersede Myriad Supply's warranty terms. For that hardware, Myriad will assist you in getting in contact with the manufacturer ASAP. 

After submitting a RMA for an item under a Myriad Supply warranty, Clients will be expected to engage in preliminary troubleshooting if our technicians believe the issue can be fixed or if the cause of the error is unclear. An RMA cannot be approved if requested troubleshooting is not performed. Troubleshooting resolves most issues, but also serves to ensure that any replacement sent will conform to the correct hardware specifications, if a replacement is found to be necessary. 

We offer two replacement* options for defective equipment under our Myriad Supply warranty:

Option 1. (Standard Replacement)

Steps for Standard Replacement:

1. Client contacts our client support for a return authorization number.

2. Myriad Supply technicians will also attempt to troubleshoot as the first line of defense.

3. If we not able to resolve the issue, we will issue a prepaid return label for the defective item(s) to be returned to our warehouse.

4. When the item(s) is received and tested at our warehouse, replacement* item(s) will be shipped via next-day. No charge will be applied to client credit card. Average turnaround time is 10-14 days.

Option 2. (Advance Replacement)

Steps for Advance Replacement:

1. Client contacts our client support for a return authorization number.

2. Myriad Supply technicians will also attempt to troubleshoot as the first line of defense.

3. If we not able to resolve the issue, we will ship out a replacement* item(s) within 1 business day via next day service (if available for shipment)

4. The client’s credit card will be charged for the replacement shipment (clients with Net Terms set up with Myriad will not be charged upfront for the replacement)

5. When the defective item(s) is received and checked in at our warehouse, we credit the client's card for the defective item(s). Average turnaround time is 1-7 days.

All return authorizations will expire after 15 days. If a return authorization expires or is canceled, it cannot be reissued.

Shipping charges are not refundable. Items outside of 15 calendar days of delivery cannot be returned as DOA.

RETURN ON UNOPENED ITEM(S) DESIGNATED AS NEW/NIB FOR REFUND OR STORE CREDIT

The return of unopened NEW/NIB 3rd party optics, cables, or memory, or the return of NEW/NIB items that have received special approval from the manufacturer for return is allowed only if the return is requested within 15 CALENDAR DAYS of delivery. All approved returns will be subject to a 20% restocking fee. Shipping charges are not refundable.

**Please note that due to manufacturer requirements, there are some items that are not returnable. Please contact our Client Support department for more information prior to placing your order if you have any questions or concerns.**

RETURN ON OPENED ITEM(S) PREVIOUSLY DESIGNATED AS NEW/NIB FOR REFUND OR STORE CREDIT

**Non-defective opened 3rd party optics, cables, or memory items still under our Warranty and returned with the factory seal broken will be processed with a 40% restocking fee and must be requested within 15 CALENDAR DAYS of delivery. Items from all other manufacturers cannot be returned if the factory seal is broken. Shipping charges are not refundable.

These items are generally considered used goods and cannot be resold as new. Do not assume the item(s) you are ordering are returnable if opened. Please contact our client service department for more information prior to placing your order if you have any questions or concerns.

RETURN ON SERVICE CONTRACTS, SUPPORT, SOFTWARE, LICENSES AND ALL OTHER VIRTUAL ITEMS FOR REFUND OR STORE CREDIT

Please note that due to manufacturer requirements, service contracts, warranties, extended warranties, licenses and all manufacturer software products cannot be returned once opened for any reason. Defective items will be serviced or replaced by the manufacturer. This is not a complete list, and is provided as an example. Please contact our client service department for more information prior to placing your order if you have any questions or concerns.

SHIPMENT INSPECTION

Returns due to equipment having any damage must be requested within 10 days of receipt of shipment. Returns of this nature will not be accepted after the 10 calendar days. Therefore, please inspect your equipment carefully upon receipt. If the box is damaged you should still sign for it and contact us immediately. Warranties do not cover products physically damaged during shipment. Keep all packing material and take pictures of the damaged box and equipment immediately. If the shipment was on Myriad’s account, Myriad will then file a claim with the shipping carrier and provide further instructions. If the shipment was not on Myriad’s account, we will help however we can with the responsible party to help file a claim.

REFUSED GOODS

If we are notified in advance that item(s) are going to be refused, the refused items will be treated as unopened returned goods. A 20% restocking fee will be applied. Shipping charges are not refundable.

If we are not notified in advance item(s) are going to be refused, a $25.00 refusal fee and a 20% restocking fee will be applied. Shipping charges are not refundable.

OTHER CONSIDERATIONS

Any returned item(s) must be in the original manufacturers packaging with all accessories. The packaging must be intact, and free from holes, tape, and writing. There must be no stickers or shipping labels on the manufacturers packaging.

* Contingent on current stock status. If a replacement is not available Myriad will refund you in full for the original purchase price of the item. Pre-owned replacements may be sent for equipment that was originally purchased in NIB or OEM Refurbished condition.

** Item(s) unable to be put under a SMARTnet cannot be returned for that reason. Discontinued item(s) and item(s) marked "No Returns" cannot be returned. Virtual item(s), such as Licensing, service agreements and extended warranties can not be returned. Item(s) from certain manufacturers cannot be returned. Software can not be returned. Please contact our client service department for more information prior to placing your order if you have any questions or concerns. 

NEITHER MYRIAD SUPPLY NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. NEITHER MYRIAD SUPPLY NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES.